Settings Completed Inside the App after Onboarding a New Hotel

1. VAT & Local Taxes

Menu path: Administration-> Settings-> “Basic” Tab scroll down to -> VAT, Local Taxes and Breakfast Amount Settings

Adding a new tax or breakfast values:

2. Room Types and Rate Plans

Menu path: Administration-> Room Types and Rate Plans

Within this screen, the user adds the desired rooms and rates inside the app. Rooms are also mapped with the ones received from the PMS.

A reference room and a reference rate must be selected. This is considered the master room-rate for which the rate recommendations are made.

3. Market Segments Mappings

Menu path: Administration-> Market Segments Mappings

The user has the possibility to map the Market Segments received from the PMS with the available Segment Groups inside the app: Transient / Discount / Group / NOT USED (this setting used to be accessed only by the 2nd Level Support team).

Market segments will be available after the first data import. Alerts inform the user each time a new market segment appears and needs mapping.

Market Segments can also be merged with other market segments, so that the values will be displayed under one Market Segment only.

The option to “Include in KPI” will mark if RN and REV from one market segment are counted in the calculations of RN, REVENUE, ADR, RevPAR.

4. Seasons / Events

The user has to create customized seasons for each hotel. The following details must be defined: code used, name, color and the category of each seasons.

There are 3 categories that can be chosen for each newly created season:

• Regular category: used for regular periods. Seasons like Low, Medium and High demand fall under this category.
• Distress category: used for unusual periods in which the demand is affected by unprecedented factors: pandemics, terrorists attacks, violent weather phenomena etc. If current or future regular period falls over a past Distress period, the STLY / LY comparison is done with the same period, from 2 years in the past. In other words, the system will compare current year with the values of two years ago, similar period.
• No business: used by seasonal hotels to mark the periods in which they are closed for business. For periods marked as season type No Business the app will show the season code instead of values (in Timeline and Dashboard) and the message “No Business!” will replace the cards on the Dashboard overview.

Each new season type created, must fall under one of the three categories. The algo will work with regular and distress seasons. Any season marked as “No Business” will not be included in the algo (dates in no-business season will not receive a price optimization).

After Seasons categories are created, the user must define the seasons for at least 2 years in the past and 1 year in the future. This is done by clicking on a date for “Start date” and another one for “End date”. A pop up screen will open:

The user must select the Season Type from the Season drop down list and particular days of the week if applicable.

1. Event categories list with the possibility to select or deselect All categories.
2. Edit Categories for creating new event categories or editing existing ones. A pop up window opens, from where the user has to define the Position of the Event (which dictates the Importance of the event), the code, name, color and what behavior should be applied (as regular day or as event):

3. Add Event – a pop up window opens for adding the name event, the type and category of the event and the event range. There is also the possibility to copy the newly created event to another hotel. When choosing this option, the pop up window changes and includes the hotel list to which the user has access. The category field offers the possibility to view existing events with the same category by clicking on “View all” button.

4. Import and Export buttons – used for Importing an event list from another hotel or Exporting an existing event list from a hotel. Below, you will find a sample of an exported events list:

When importing Evets, excel file should be used and should have the same format as the one from Exported events (best practice is to import events list which were exported from another hotel).

5. Calendar with the Events marked per day or range, with their corresponding color.